Complaints, Refunds & Returns

dPharmacy is an established business that exists physically as well as digitally. Reach out to our team by phone, chat, or email! We're happy to help!. We're here to help during business hours by phone and aim to respond to emails within 48 hours. Business hours are:

Monday – Saturday – 9.00am to 6pm -  Sundays - Closed

At dPharmacy we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We offer a 100% money-back guarantee on Products returned for any reason. We'll gladly accept returns for any Dermalogica products purchased from dPharmacy and will issue a full refund upon receiving your items within 30 days of the PURCHASE date.

Should you have a skin response to your product please also contact our customer service team as soon as possible.

All returns must be pre-approved by customer service prior to refund being issued.

Please contact customer service within 48hr should you have any discrepancies with your order. 

If your product arrives damaged please send an image of the item and its damaged packaging and we will arrange for it to be returned to us and a replacement or refund issued immediately.

Please note that all returns must be pre-approved by a member of our team so it is important that you contact us within 48 hrs should you have any discrepancies with your order. We promise that a member of the team will be in contact within 5 working days though it is usually much quicker than that. 

*A member of our Customer Service team will respond within 48 hours of email.